Online138 believes that a good online casino is more than just entertainment — it also has a responsibility to ensure that entertainment remains safe and in control. This page provides all the information, tools, and resources you need to play responsibly on our platform.
All of the following tools are available free of charge to every Online138 member and can be activated independently in account settings at any time.
Set the maximum amount you can deposit per day, week, or month. Once the limit is reached, the Online138 system will automatically block any further deposits until the limit period resets — no exceptions. Limits can be reduced immediately, but increases require a 48-hour waiting period.
Set the maximum amount you're willing to lose within a given period. Once your loss limit is reached, Online138 will automatically block any new bets for that period. This ensures you never lose control, even during emotionally charged gaming sessions.
Set a maximum duration for each continuous gaming session. When the time limit is reached, Online138 will display a notification and automatically end your session if you do not respond. This feature is especially useful for preventing unplanned late-night gaming marathons.
If you feel like you need a short break from the platform, activate a temporary time-out for 24 hours, 72 hours, or 7 days. During this period, access to your account will be fully blocked. It gives you the breathing room to reassess your gaming habits without any pressure. Your account balance will not be affected.
For longer periods, choose self-exclusion for 30 days, 3 months, 6 months, or 12 months. If you feel you have a serious gambling problem, permanent self-exclusion is also available — your account will be closed permanently and cannot be reopened. This is an option we fully support, with no attempt to change your mind.
Review your complete history of bets, deposits, withdrawals, and play time in your account settings. This transparency helps you understand your own gaming patterns and make more informed decisions about your habits. Reports can be filtered by date, game, or category for a more detailed breakdown.
A message from Online138: We built this platform on one belief — online casino entertainment should be enjoyable, not a burden. If at any point you feel the platform is starting to affect your daily life, finances, or relationships, please act early. All the tools on this page are free and always available. There is no shame in using them.
Responsible gambling isn't something you only think about when problems arise — it's the right way to play from day one. At Online138, we define responsible gambling as an approach that is controlled, mindful, and within your own means — in terms of time, money, and emotions.
Many Malaysian players start out on online casino platforms with the right intentions — simply to unwind after a long day, enjoy a live Malaysia Super League match, or try their luck on a jackpot slot over the weekend. In most cases, it stays a fun recreational activity. However, without clear boundaries, there is a chance it can become more than just entertainment.
Online138 takes a proactive — not reactive — approach to responsible gaming. This means we do not wait for problems to arise before stepping in. We provide tools, information, and support to all members from the very first day they register, not only to those who are already experiencing difficulties.
Online138's Core Principles: Money you wager must be money you can genuinely afford to lose without affecting your basic needs — such as rent, food, bills, and your children's education. If you are gambling with money meant for these essentials, that is a serious warning sign that requires immediate action.
Here is a set of practical guidelines we recommend to all Online138 members to keep your gaming experience positive and in control:
Problem gambling rarely appears overnight. It typically develops gradually through behavioural changes that can be difficult to notice on your own. The table below lists warning signs to watch for in yourself or someone you care about:
| Life Areas | Warning Signs to Watch Out For |
|---|---|
| Finances | Borrowing money to gamble, selling possessions, hiding gambling expenses, using bill or rent money to play, consistently running out of money before payday. |
| Time & Priorities | Spending more and more time playing or thinking about playing, neglecting work, family, or school responsibilities in favour of gaming, staying up late because of playing. |
| Emotional & Behavioural | Feeling restless or irritable when unable to play, lying to family about gambling activity or spending, playing to escape problems or stress. |
| Gambling Patterns | Continually increasing bet amounts to get the same level of excitement, chasing losses, being unable to stop even when you had planned to. |
| Social Relationships | Withdrawing from family and friends, hiding gambling habits, using other activities as cover for playing, conflict with a partner or family members over gambling. |
If you recognise yourself in the signs above, please take action today — not tomorrow. Contact Online138 support to activate self-exclusion, or call Talian Kasih 15999 for free, confidential professional help. Acknowledging the problem is the biggest and most important step.
Check any of the statements below that have been true for you during the three months ago. This is not a formal assessment — it is simply a tool to help you honestly evaluate your own relationship with gambling.
All Online138 responsible gaming control tools can be accessed by following these steps:
Set a maximum daily, weekly, or monthly deposit amount. Reductions take effect immediately. Increases require a 48-hour waiting period.
Available NowSet a maximum loss limit over a daily, weekly, or monthly period. The platform will automatically block new bets once the limit is reached.
Available NowSet a maximum session duration. When the time limit is reached, the system will display a notification and offer the option to continue or end the session.
Available NowBlock access to your account for 30 days, 3 months, 6 months, 12 months, or permanently. During the exclusion period, new account registration from your device is also blocked.
Available NowImportant Note: If you have difficulty accessing the account control tools or need immediate assistance activating self-exclusion, contact the Online138 support team via 24-hour LiveChat and let them know you need help with Responsible Gaming. Our team will prioritise your request and assist you in under 5 minutes.
Online138 takes the protection of children and underage minors extremely seriously. Our platform is strictly restricted to individuals aged 18 years and above only. We have implemented multiple measures to prevent access by minors:
To parents and guardians: We encourage you to use parental control software on devices shared with your children. If you suspect your underage child is using this platform, please contact us immediately at support@online138.biz for immediate action.
To Young People Reading This: If you are under 18, this platform is not for you. Gambling can cause serious harm to anyone, but the impact is far greater on young people whose brains and emotions are still developing. Please close this page and find recreational activities more suited to your age.
If you or someone you care about needs help with a gambling problem, the following resources are available in Malaysia, free of charge and completely confidential:
A free crisis counselling service by the Department of Social Welfare Malaysia. Available 24 hours a day, 7 days a week. All calls are confidential and not recorded for identification purposes.
Malaysian government hospitals provide counselling and addiction treatment services through their psychiatry departments. Referrals can be made through your family doctor or by going directly to your nearest district hospital.
A peer support group for those experiencing gambling-related problems. Meetings are held in several cities across Malaysia, including Kuala Lumpur, Penang, and Johor Bahru. Built on a proven 12-step programme.
The Online138 customer support team can help you activate account control tools, manage self-exclusion, or refer you to professional support resources. Reach us via 24/7 LiveChat or email support@online138.biz.
One thing we want you to know — asking for help is a sign of strength, not weakness. Problem gambling is a treatable health condition, just like any other. The sooner you seek help, the smoother the road to recovery.
Responsible gaming is not just a clause in Online138's terms and conditions — it is part of how we run our business. Below are the concrete commitments we make to every member:
To Family and Friends of Members: If you are concerned about the gambling habits of someone you care about, you can also reach us at support@online138.biz. While we are unable to disclose another member's account information, we can offer guidance on how you can support them and point you to resources available for affected family members and friends.
Use our platform as an enjoyable form of entertainment within the limits you set for yourself. For more information on how we keep you protected, read Privacy Policy and Terms & Conditions us. If you need immediate assistance, contact our support team via LiveChat 24/7 or Talian Kasih 15999.
Online138 gives you all the tools you need from day one — deposit limits, loss limits, session limits, and self-exclusion. Register for free today, with a minimum deposit of RM 20, and set your limits before you start playing.